We recommend using a sturdy box similar to the original packaging your phone came in. Wrap the device in bubble wrap at least 2-3 times and make sure the box is completely sealed. UPS or the UPS Store has some pre-made boxes that are perfect for mailing your device. You can also use USPS Priority mail flat rate boxes with as much packing material you can fit. Face screen for non-laptop devices towards inside of box.
All defects in workmanship or components unrelated to damage of any kind - Modifications, proximate damage, and third party repair may void your warranty
Modifications include any invasive repairs or add ons made by the user or owner of the device we repaired - If you open your own phone this will void your warranty. Proximate cause damage is damage that directly affects the warrantied component - I.E. If we replace your battery and you crack the glass on your screen, your battery is covered under warranty. If you crack your screen and the touch function stops working on a screen we repaired, the warranty on your screen is now void and a new repa
We offer inexpensive, unlocked "backup phones" available for purchase at any time. They are unlocked and operate on current usable software. When your device is being repaired, having another functional phone can be a game changer. Every backup phone ships with detailed instructions on how to copy your existing phones content onto your backup for ease of use.
Better Fix Inc 5438 Lockwood Ridge Rd STE 309, Bradenton, FL 34203
YES - In fact we recommend it! Not only is this good for the environment but our return boxes and shipping material can be re-used and the shipping style ensures a greater than 99% no-break rate tested over tens of thousands of items shipped.
Our trained technicians can tell the difference between damaged pre and post shipping. However accidents do happen, and even shipping carriers make mistakes with the best of packaging techniques. For devices that arrive or are received with damage not specified for repair during checkout from carrier error we will replace the damaged component for no charge. For damage resulting in poor packaging we offer to complete the repair 50% off or return the device to you.
Just send us an email with the issue you're having and then send the device back to us! We'll resolve your warranty issue and send it back to you with free return priority shipping!